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| Service Design, Itil, Version 3 (Itil) | 
 enlarge | Author: Colin Rudd; Vernon Lloyd
Publisher: Stationery Office
Category: Book
List Price: $199.50
Buy Used: $111.42
You Save: $88.08 (44%)
New (17) Used (4) from $111.42
Avg. Customer Rating:  3 reviews
Sales Rank: 667810
Media: Paperback
Edition: Version 3
Pages: 334
Shipping Weight (lbs): 2.7
Dimensions (in): 10.9 x 8.5 x 0.8
ISBN: 0113310471
Dewey Decimal Number: 658
EAN: 9780113310470
ASIN: 0113310471
Publication Date: May 31, 2007
Availability: Usually ships in 1-2 business days
Condition: UNREAD but may have a crease or mark or minor imperfections. In stock - Sent fast from British booksellers.
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Product Description
A view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every stage of the service lifecycle stays focused on the business case and relates to all the companion process elements that follow. Subsequent titles will link deliverables to meeting the business goals, requirements and service management principles described in this publication. Concepts and guidance in this publication include: * Service Management strategy and value planning * Linking business plans and directions to IT service strategy * Planning and implem
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| Customer Reviews:
 Easier to read than Service Strategy August 6, 2008
Clear explanation of main Service Design components like Service Catalog, Availability Management, etc. Recommended.
cons: Often repetitive and lacks clear practical examples.
 Wanted: Seasoned professionals for authoring position December 27, 2007
I was on the first ISO 20000 course that was conducted in the Southern Hemispehere and the second in the world. The course instructor was Colin Rudd and since my first meeting with him in 2004 I have only had positive things to say.
Colin's and Vernon's experience lends itself perfectly to this part of the ITIL v3 Service Lifecycle.
The introductory section mirrors that of other publications in the lifecycle (but that is to be expected), before a 25 page section on the Service Design principles.
In the SD principles the authors reveiw aresa such as balanced design, design aspects and design constraints. The process model covered on page 43 is a good expansion on the simplistic model that was defined in ITIL v2.
The comes the Service Design processes. Service Catalog Management, Service Level Management, Capacity, Availability, IT Service Continuity, Information Security and Supplier Management.
It is fair to say that each process is not covered differently than it was in ITIL v2. The information given really is a cross between the fine detail of ITIL v2 and the conceptual suggestions of ISO 20000.
The book ends with discussions on technology aspects of Service Design, how the functions of this element of the lifecycle should be arranged and finally the ever present risks and challenges that face the implementation team.
The missing ITIL link November 28, 2007
0 out of 2 found this review helpful
A lot of work has gone in developing ITIL v3 's Life cycle management - and it shows. This title is one of 5 in the core set and the one that has been the missing link in ITIL v2.
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