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| Service Transition, Itil, Version 3 (Itil) | 
 enlarge | Author: Shirley Lacy; Ivor Macfarlane
Publisher: Stationery Office
Category: Book
List Price: $199.50
Buy New: $136.82
You Save: $62.68 (31%)
New (21) Used (3) from $136.82
Avg. Customer Rating:  2 reviews
Sales Rank: 312655
Media: Paperback
Edition: Version 3
Pages: 261
Shipping Weight (lbs): 2.2
Dimensions (in): 10.9 x 8.5 x 0.7
ISBN: 011331048X
Dewey Decimal Number: 658
EAN: 9780113310487
ASIN: 011331048X
Publication Date: May 31, 2007
Availability: Usually ships in 1-2 business days
Condition: Sealed and New. In stock - Sent fast from British booksellers.
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Product Description
Service Transition focuses on the broader, long-term change management role and release practices, so that risks, benefits, delivery mechanism and the ease of ongoing operations of service are considered. This publication provides guidance and process activities for the transition of services into the business environment.Concepts and guidance in this publication include:* Managing organizational and cultural change * Knowledge management * Service knowledge management system * Methods, practices and tools * Measurement and control * Companion best practices.
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| Customer Reviews:
 Quality Authors produce quality December 27, 2007
1 out of 2 found this review helpful
Having met and seen Ivor and Shirley discussing the subject of this Service Transition publication it is easy to see why the text is comprehensive and cohesive.
Like all the ITIL v3 books, Transition fits logically into the Lifecycle.
Service Transition begins with a generic discussion on service management and a defintion of just what is a service. This follows the patterns established in all the other service lifecycle texts.
There is a short section that looks at the principles of Service Transition (but at only three pages, it is not detailed).
The Service Transition processes (Transition planning & support, change management, service asset & configuration management, release &deployment, service validation & testing, evaluation, knowledge management) are covered in over 100 pages of this book in a similar style to the other texts.
The Serivce Transition processes will be of high interest to those that are involved with managing change, as that is at the heart of this text.
The book rounds out with a section on functional organization relating to service transition, then technology considerations (3 pages only), followed by relatively small sections on implementation and challenges/risks.
 The missing link in ITIL v2 November 28, 2007
0 out of 4 found this review helpful
A lot of work has gone in developing ITIL v3 's Life cycle management - and it shows. This title is one of 5 in the core set and the one that covers approaches that have been lacking in strength in the core ITIL v2 sets.
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