| Official Introduction to the Itil Service Lifecycle (Official Introduction) | 
 enlarge | Author: Ogc
Publisher: Stationery Office Books (TSO)
Category: Book
List Price: $80.00
Buy New: $55.32
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Avg. Customer Rating:  6 reviews
Sales Rank: 88344
Media: Paperback
Number Of Items: 1
Pages: 238
Shipping Weight (lbs): 1.5
Dimensions (in): 8.5 x 8.4 x 0.6
ISBN: 0113310617
EAN: 9780113310616
ASIN: 0113310617
Publication Date: August 2007
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Product Description
An official introduction to the newly adopted structure, this guide explains the basic concept of IT service management and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books.
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| Customer Reviews: Read 1 more reviews...
The second best place to start with ITIL Version 3 February 24, 2008
3 out of 3 found this review helpful
This book is the book ITIL 3 needed. The five core books may prove to be an excellent reference - time will tell - but they are hardly accessible. There was no user-friendly way to get your arms around ITIL until Sharon Taylor produced this introduction. Some people think it explains some concepts better than the core books do. Certainly it attempts to make Service Strategy accessible to mere mortals which is no mean feat.
But before you buy this book, consider buying Passing Your ITIL Foundation Exam. It is the same size, half the price, and covers much the same territory, only even MORE lightly. And of course it includes sample exam questions to check whether you are actually getting the hang of it or not.
And if you want MORE beef but not the whole five core books, then get the best one-book encapsulation (not summary) of ITIL Foundations of IT Service Management Based on ITIL V3 (English version)
short but valuable January 13, 2008
5 out of 5 found this review helpful
The book is 238 pages long, but removing index, acronyms and glossary is just 170 pages. However there is a good reason for considering this book. At the end of the book there are about 21 pages devoted to explain the "ITIL Service Management Model", a lot of workflow diagrams that takes the reader through the practices, processes and activities. For example there is a nice workflow diagram called "creating a service". I haven't found SOME of those diagrams in the V3 books, I mean the other 5 books. That's why I consider this a very valuable book.
The writting style is very concise and sometimes informal, easy reading for the ITIL newcomers. Do not expect a detailed process description of everything. Overall it is the perfect starting point before investing in the whole V3 book set.
Solid and concise overview for ITIL V3 - A perfect place to start December 29, 2007
5 out of 5 found this review helpful
Not ready to read the full V3 lifecycle? Then I strongly recommend this book. A great overview of V3 with sufficient explanations, diagrams, process charts and descriptions to satisfy most curiosities and illustrate the differences (improvements?) from V2. Easy read and less textbookish than the other V3 books. Start here before reading the core texts to help ease into the detailed specifics and complexities contained within each book. It also serves as a convenient quick reference for those desiring to travel light.
A concise introduction to ITIL Service Lifecycle December 20, 2007
4 out of 4 found this review helpful
This book is the perfect introduction to understand the concept proposed in ITIL v3. It explains each one of the stage of the service lifecycle as well as their processes and functions. If you are looking for concise information on ITIL v3, start with this book.
 Great condensed overview of ITIL v3 November 28, 2007
2 out of 2 found this review helpful
This is the book that should have been released BEFORE the 5 ITIL v3 volumes hit the market - however, after having gone through the 5 core volumes all buyers do now need this condensed overview as well for a quick grasp of the big picture of ITIL LCM
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